VirtTuri
By the end of 2023, almost 40% of all customer interactions will be automated through Artificial Intelligence (AI) and Machine Learning (source: superoffice.com). Both AI and ML are already extensively talked about in relation to reducing the administrative burden on valuable human resource, whilst providing deep insights, utilised to better appreciate consumer habits.
VirtTuri is a next-generation, patented, AI digital avatar that combines market-leading response speed, with accuracy on a hyper-realistic interface. This combination is scientifically proven to elevate user engagement and recall of complex information.
How It Works
VirtTuri offers automated support anywhere, anytime in over 50 languages and is relevant to all industries and organisations seeking solutions for cost-effective, digital communications, at scale.
VirtTuri offers 3 main benefits:
- As a visual interface tool, it can enhance the behavioural learning process by up to 400%.
- It mines deep patient consumer behaviour insights for enhanced strategy.
- It delivers holistic assistance and support to user pathways.
What Makes VirtTuri Unique
VirtTuri uses ML and AI to learn the respective data, offers text to speech and reporting functions, and can be fully integrated into your existing systems.
Low literacy rates, language barriers and inequalities often lead to consumers struggling to understand written information and instruction.
Additionally, with more reliance upon digital communications and apps, coupled with ambitious Net Zero goals, and the need to scale information, it’s critical that we become less reliant upon printed instructions, manual human intervention, and materials.
79% of customers prefer a physical representative over a machine.
An avatar helps respond to this need, compensating for the absence of humans by lending a social dynamic to the relationship between brands and their clients. Your avatar will essentially become a fully-fledged employee, taking the form of a regular team member. Everything is configurable: its appearance (man or woman, age, sex, ethnicity etc.), its clothing, content, languages spoken and more.
Play Video about SAI VirTuri French Avatar Video
Multi-lingual, hyper realistic avatars, driven by conversational AI capabilities, represent a positive opportunity for automating customer journeys and communications. Available 24/7, your avatar will have infinite patience, whilst providing consistent answers back on demand. This not only enhances your customer service facility but creates an ideal opportunity to generate and qualify leads. What’s more, VirtTuri also records all interactions, allowing you to gather detailed information about your customers’ needs and habits to use for improvements.
Using digital assistants can reduce customer service costs by as much as 30% (source: IBM), and in addition to cost-saving, VirtTuri offers the following 3 main benefits to your business:
- As a visual interface tool, it can enhance the behavioural learning process by up to 400%.
- It mines deep patient consumer behaviour insights for enhanced strategy.
- It delivers holistic assistance and support to user pathways.
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